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Customer Management
Every manufacturer wants to forge lasting and profitable relationships with customers, and great service is the key. Given today’s cutthroat competition, you need a comprehensive solution to help you manage every customer interaction.
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Discover the most proficient way to Enhance your customer relationships with our Top CRM features that Will give you the best experience
At Diameco, we understand the importance of customer relationships in the jewelry industry. Our ERP software offers comprehensive Customer Management capabilities designed specifically for jewelry manufacturers.
CUSTOMIZED STYLE SETUP
- Detail of Style definition with Bill of Material (BOM)Diamond, casting and labor setup
- Customer specific style information can be created easily by coping standard Style definition
FLEXIBLE ORDER PROCESSING
- Can handle different type of orders such as for Memo, for Invoice, for Sample and for Salesman
- Integrated with the Production system, making it easy to generate Memo or Invoice
TRACKABLE WORKBAG
Workbag concept is designed with the aim of keeping proper track of work assigned to the contractor in jewelry industry.
Customized work bag can be separated for diamond and casting with image and barcode.
BARCODE ENABLED
- A Complete barcode enable tracking of work bags across production stages, than proactively avoid delays, ensure quality and plan for contingencies
- Workbag, Style tag and inventory is bar-coded to enable easy entry at every production stage
Customer Relationship Management (CRM) is a business strategy intended for the management of the company’s relationship with external organizations. CRM Module will help your employees to quickly deal with everyday challenges. With Diameco ERP, you can organize, automate and analyze all business processes related to marketing, sales, customers, prospects, opportunities, service and maintenance of existing customers.
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Business control and visibility
The module provides an overview of the operation of the sales and marketing department.
It allows for distributing tasks and monitoring their implementation.
It also controls the course of the marketing campaigns and analyzes the results achieved.
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Integration with the other modules in the system
The complete integration with the other modules in the system gives users quick access to all the available information relating to the customer: meetings and phone calls made, prices negotiated, quotations submitted, goods shipped and invoiced and overdue payments, etc.
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Marketing Campaigns
Through the CRM module it is possible to monitor and analyze all the costs associated with the implementation of marketing campaigns in the company. Similar to the costs, it is also possible to track the revenue of each campaign, as well as to make a comparison between revenues and costs in order to calculate the efficiency.
Our template is packed with a Starter Admin Dashboard to help you get started right away with your project. You'll have not a beautiful HTML template to promote your product but a starting point admin template
Contact Management
Manage contact information for your customers, suppliers, and vendors and access it from any device with Contact Management. Track interactions in real time so every employee has complete and accurate information.
- Keep in touch multiple ways—through email, phone, and social media—and keep unlimited notes on every interaction.
- Build and track customer depth with configurable account hierarchies Sync CRM data with Microsoft Office ® to make sales people more efficient—even offline.
Our features stack
Take the control of your web with Diameco ERP. You can customize the theme according to your needs or just use the ready-to-use content we made for you
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Lead and Opportunity Management
Proactively manage your sales territories and the entire life cycle of all your opportunities. Lead and Opportunity Management helps you to convert more prospects to customers, target the highest value opportunities, and increase sales revenues.
- Manage the sales team through user-defined sales structure, pipeline stages, and quotas
- Manage forecasts by opportunity probability, category, and territory, and analyze sales quota and forecast at each level of the sales team
- View all of your customer and prospect information in one place
Our template is packed with a Starter Admin Dashboard to help you get started right away with your project. You'll have not a beautiful HTML template to promote your product but a starting point admin template
Try the DashboardOur template is packed with a Starter Admin Dashboard to help you get started right away with your project. You'll have not a beautiful HTML template to promote your product but a starting point admin template
Try the DashboardMobile CRM empowers your salesforce by providing mobile access to the entire CRM suite of capabilities on any iOS™ or Android™ device. You can manage the sales cycle from lead to quote—anytime, anywhere.
- Manage leads, customers, contacts, and quotes—from opportunity to order
- Create activity-based workflows like call and email logging, notes, to-do lists and appointments, and implement your back-office task workflow
- View data related to competitors, cases, projects, and order history
Case Management
From initial call to resolution and follow-up, Case Management is a customer-focused solution for personalized, high-quality service. It enables your service team to manage caseload, respond quickly to customers, and achieve outstanding customer satisfaction.
- Monitor and standardize every stage of your case management process using user-defined workflow and assigned roles
- Manage and record all customer interactions for enterprise-wide visibility
- Access field service information—including dispatch activities, customer calls, warranty information, and service contracts—with full integration into the Field Service module
Targeted communication can be your most powerful competitive weapon. Marketing Management enables you to measure the success of marketing campaigns, understand your target market, improve communications, and build customer and prospect relationships.
- Generate and manage marketing campaigns
- Pinpoint your targets, capture highly qualified leads, and perform cost/benefit analysis on promotional activities
- Track effectiveness and ROI of marketing programs or individual events
- Manage your entire marketing database—from list creation, contact import, and ongoing list hygiene—to ensure your campaigns are successful
Customer Connect
Consumer trends influence B2B buying expectations and behaviors. Deliver a modern eCommerce experience while meeting the unique needs of business buyers, like special promotions, price lists, repeat purchases, and the ability to pay on account.
- Frictionless purchasing from your B2B website
- Fully integrated with Diameco Commerce Connect
- Fully integrated with CRM
Our template is packed with a Starter Admin Dashboard to help you get started right away with your project. You'll have not a beautiful HTML template to promote your product but a starting point admin template
Try the DashboardThird party integration
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